Products And Craftsmanship
What product categories does Teak & Rope offer?
What product categories does Teak & Rope offer?
Teak & Rope curates a complete range of premium lifestyle solutions, including indoor furniture, outdoor furniture, glazed windows, decking floors, and décor accents. Each category is designed with the same commitment to craftsmanship, sustainability, and timeless design, allowing you to create a seamless flow of elegance throughout your home and outdoor spaces.
Do you offer custom designs or finishes?
Do you offer custom designs or finishes?
Absolutely. Selected collections can be customized in terms of fabric, rope colors, and finishes. For bespoke inquiries, please reach out to our design team.
Where is your furniture made?
Where is your furniture made?
Teak & Rope collaborates with expert craftsmen across Europe and Asia who share our passion for quality, precision, and sustainability.
Are your products suitable for outdoor use?
Are your products suitable for outdoor use?
Yes. Our furniture is built to withstand diverse climates. Teak naturally resists moisture and pests, while our ropes and finishes are UV- and weather-resistant, ensuring long-lasting beauty indoors or outdoors.
Do you offer customized glazed windows?
Do you offer customized glazed windows?
Yes. Our glazed window solutions can be tailored to size, finish, and style, ensuring they harmonize with both contemporary and traditional architecture.
Can décor pieces be customized?
Can décor pieces be customized?
Our décor items are offered as designed and are not customizable. Each piece is carefully crafted to reflect our signature style and quality.
What materials are used for Teak & Rope decking floors?
What materials are used for Teak & Rope decking floors?
We primarily use sustainably sourced wood, renowned for its durability, resistance to weather, and timeless elegance.
Can decking be customized for unique layouts?
Can decking be customized for unique layouts?
Absolutely. Our decking floors can be cut, shaped, and finished to fit custom layouts, including poolsides, terraces, and yachts.
Is Teak & Rope decking slip-resistant?
Is Teak & Rope decking slip-resistant?
Yes. Teak & Rope's natural oils and fine grain structure provide a surface that is safer and more slip-resistant compared to many other woods.
Orders And Payments
Do you ship internationally?
Do you ship internationally?
Yes. We deliver worldwide with trusted logistics partners. Shipping costs and delivery times vary depending on country & location.
How can I place an order?
How can I place an order?
Orders can be placed directly through our website or via our sales team. For larger or bespoke projects, we also provide tailored consultation services.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, Visa, Mastercard, and secure online payments. For large-scale or trade orders, bank transfers may also be arranged.
Can I modify my order after it has been placed?
Can I modify my order after it has been placed?
If your order has not yet been processed for shipment, we’ll do our best to accommodate changes. Please contact our team as soon as possible. Contact us
How long will shipping take?
How long will shipping take?
Standard orders within Australia are delivered in 3–5 business days. Delivery time will depend on location. Customized or made-to-order pieces may require additional time, and our team will provide a clear timeline before you confirm your purchase. International shipping estimates are calculated at checkout based on your country and location.
How is my furniture delivered?
How is my furniture delivered?
Furniture is delivered carefully packaged and protected. For select regions, we offer White Glove Delivery, which includes assembly and placement in your space.
Returns And Exchanges
What is your return policy?
What is your return policy?
Our return policy varies by category and product type. For full details, please review our Return & Exchange Policy.
Do you offer exchanges?
Do you offer exchanges?
It differs by product category. For specifics, please see our Return & Exchange Policy.
Are customized pieces returnable?
Are customized pieces returnable?
Custom or made-to-order pieces are final sale and cannot be returned unless defective or damaged upon arrival.
Warranty And Support
Do you offer a warranty?
Do you offer a warranty?
Yes. All Teak & Rope products come with a standard warranty covering manufacturing defects. Warranty periods vary by collection. Please refer to our Return & Exchange Policy.
What does the warranty cover?
What does the warranty cover?
It covers defects in materials and craftsmanship under normal use. It does not cover damage caused by misuse, neglect, or natural aging.
How do I make a warranty claim?
How do I make a warranty claim?
Contact our customer care team with proof of purchase, photos, and a description of the issue at Hello@TeakandRope.com.au
Trade And Projects
Do you work with interior designers or hospitality projects?
Do you work with interior designers or hospitality projects?
Absolutely. We collaborate with designers, architects, premium property developers and hospitality groups, offering trade pricing and custom solutions.
How can I apply for a trade account?
How can I apply for a trade account?
Please visit our Trade page or email our team with details of your business or project at Hello@TeakandRope.com.au
